Thank you for shopping with us. We want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.
1. Returns Eligibility
You may return eligible items within 2 days from the date of delivery. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, accessories, and user manuals attached.
- A valid proof of purchase (order confirmation email or invoice or order ID) is required.
2. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Please notify our customer support team within 48 hours of delivery.
- Provide your Order ID along with photo or video evidence showing the issue.
- We will inspect the request and arrange a free replacement or full refund including shipping fees.
4. Refund Process & Timelines
Once your returned item is received and inspected:
- We will send you an email or sms notification (or directly contact you over the phone) confirming receipt of your returned item.
- If approved, your refund will be processed to your original payment method (e.g., Credit Card, Mobile Financial Service, or Bank Transfer) within 5 to 10 business days.
- For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or Mobile Wallet.
5. Return Shipping Costs
- If the return is due to an error on our part (damaged/incorrect product), we will cover the return shipping costs.
- For change-of-mind returns, the customer is responsible for paying return shipping costs.